FIMA US 2017 (past event)
May 08 - 10, 2017
The Westin Copley Place, Boston, MA
Contact Us: 1-888-482-6012
Mastering Data Strategy and Data Quality to Remain Competitive
For All Attendees
07:30 - 08:20 Continental Breakfast & Registration In The Data Management CaféInvitation Only
07:30 - 08:20 Women in Data Networking Breakfast
Join your peers in data management to reconnect with old colleagues, meet women leaders in data management and share ideas offline.
08:20 - 08:40 Welcome Remarks and Getting To Know You: Data Manager’s Ice Breaker
Just how well do you know Boston? Brush up on your fun facts in preparation for Trivia Tuesday! Get to know your fellow attendees at your table during this early morning quiz. Nobody likes a cheater, so put the laptops, tablets and smart phones away. The winning table will start the morning off with mimosas!
08:40 - 08:55 Chairperson’s Opening Address
Interested in demonstrating thought leadership as Chairperson? To find out how to chair FIMA, contact meg.mcneel@wbresearch.com
08:55 - 09:25 Storytelling Session | Building Awareness and Engagement to Advance Data Management
Implementing a bank-wide data management program to service an organization 85,000 employees strong requires full buy-in and unwavering commitment on all levels. Invoking change management principles and taking a multi-channel approach to mobilize the enterprise is fundamental to TD Bank Group's Office of the Chief Data Officer (OCDO) communication and engagement strategy.
Driving business value is not only critical to effective data management, articulating it is also fundamental to a advancing the data story. To demonstrate this impact, the team developed a causality chain mapping the bank’s guiding principles to those data points identified as leading or lagging indicators and depicting any direct correlation to the bank's overall financial performance.
Join us and hear from Glenda Crisp, Senior Vice President and Chief Data Officer, and Mary Munro, Vice President, Data Governance and Communications where they will share key successes and lessons learned to date, including:
• Developing and launching an intranet portal enabling data stewards to access program information supporting the Bank's Enterprise Data Strategy comprising of Data Governance, Data Quality and other capabilities
• Leveraging a value causality chain to monitor business value and contribute to the 'bottom line' story
• Leading a successful storytelling campaign in 2016 resulting in increased global employee awareness, engagement, and program execution
• Galvanizing the bank's data stewardship community through dedicated relationship management and guidance supporting the organization's data management program deployment
Driving business value is not only critical to effective data management, articulating it is also fundamental to a advancing the data story. To demonstrate this impact, the team developed a causality chain mapping the bank’s guiding principles to those data points identified as leading or lagging indicators and depicting any direct correlation to the bank's overall financial performance.
Join us and hear from Glenda Crisp, Senior Vice President and Chief Data Officer, and Mary Munro, Vice President, Data Governance and Communications where they will share key successes and lessons learned to date, including:
• Developing and launching an intranet portal enabling data stewards to access program information supporting the Bank's Enterprise Data Strategy comprising of Data Governance, Data Quality and other capabilities
• Leveraging a value causality chain to monitor business value and contribute to the 'bottom line' story
• Leading a successful storytelling campaign in 2016 resulting in increased global employee awareness, engagement, and program execution
• Galvanizing the bank's data stewardship community through dedicated relationship management and guidance supporting the organization's data management program deployment
09:25 - 09:55 CDO Panel Discussion |Galvanizing Change at the Enterprise Level, The Role of the CDO as a Strategic Business Partner
The only product financial institutions have is data and everything the company does is in support of data. Now that many have built programs in compliance with regulations, how is the office of the CDO helping to support the broader business beyond box checking? How do you position services that are universally understandable and for people to consume them? How is the data management function aligning with strategic growth efforts? What is the CDO expected to produce or be as a strategic business partner? What actions provide the most benefit to the firm? What is the future of the CDO?
Hear from those in the Office of the CDO weigh in on:
• How programs are organizing to manage data between technology and the business
• What the data management function can deliver outside of the business from an innovation perspective
• How to keep messages clear and crisp and ensure the executive team understands how you’re changing outcomes
MassMutual Financial Group
Hear from those in the Office of the CDO weigh in on:
• How programs are organizing to manage data between technology and the business
• What the data management function can deliver outside of the business from an innovation perspective
• How to keep messages clear and crisp and ensure the executive team understands how you’re changing outcomes
Stan O'Marra
Chief Data Officer, Office of the Chief Investment OfficerMassMutual Financial Group
09:55 - 10:25 FIMA Fireside Chat |From Policies and Standards to Offering Data as a Service to Deliver Value
Huge investments are being made in infrastructure to meet regulations and many are now looking to leverage the investments made in technology for compliance to deliver additional value. What does that look like? What are some of the challenges that must be addressed when it comes to being viewed as a competitive capability versus a cost center? How can you use your infrastructure to engage a wider audience? How can you provide value back to the investment division and consumers? Hear from two Heads of Data Management on how they are addressing this next level approach, including:
• The governance frameworks in place as an enabler
• How to articulate data services so that it is viewed as an enabler and to support innovation.
• Linking this service offering to increased digitization and mobility
The Goldman Sachs Group Inc.
• The governance frameworks in place as an enabler
• How to articulate data services so that it is viewed as an enabler and to support innovation.
• Linking this service offering to increased digitization and mobility
Tom Dunlap
Global Head of Enterprise Data Strategy, Salt Lake City Regional Head of Operations Data Quality Management and Tax OperationsThe Goldman Sachs Group Inc.
10:25 - 11:05 Morning Refreshment & Networking Break In The Data Management Café
11:05 - 11:35 Panel Discussion | Mastering Data Lineage As a Mechanism to Quickly Adapt to Change
Speakers:
Alexander Tsigutkin Chief Executive Officer Axiom Software Laboratories
Ian Rowlands Vice President, Product Management ASG
Bruno Giordano Enterprise Data Steward Vice President Brown Brothers Harriman
Thomas Serven Vice President StateStreet Global Markets
Jesse Canada Vice President, Business Metadata & Business Rules & Reference Data Group Manager, Enterprise Data & Information Management Office (EDIMO) Citizens Bank
Alexander Tsigutkin Chief Executive Officer Axiom Software Laboratories
Ian Rowlands Vice President, Product Management ASG
Bruno Giordano Enterprise Data Steward Vice President Brown Brothers Harriman
Thomas Serven Vice President StateStreet Global Markets
Jesse Canada Vice President, Business Metadata & Business Rules & Reference Data Group Manager, Enterprise Data & Information Management Office (EDIMO) Citizens Bank
Data leaders are challenged with the ability to cope with constant change while balancing current regulatory requirements and maintaining sustainable growth. It’s a given that the global regulatory environment can be characterized by change and 2016 brought about major political events that will further impact future regulations, from Brexit to the new Administration in the US. How can you adapt quickly to change while still having good visibility of risk exposure? How do you account for transparency of data? How will data lineage be used in the future and by consumers? Panelists will discuss data lineage strategies to help data management organizations remain nimble and transparent, including:
• Automation and traceability throughout the project lifecycle
• Determining levels that are important, what each level provides and how to present it
• Maintaining, gathering and keeping data lineage up-to-date and verifiable
Citizens Bank
• Automation and traceability throughout the project lifecycle
• Determining levels that are important, what each level provides and how to present it
• Maintaining, gathering and keeping data lineage up-to-date and verifiable
Jesse Canada
Vice President, Business Metadata & Business Rules & Reference Data Group Manager, Enterprise Data & Information Management Office (EDIMO)Citizens Bank
11:35 - 11:55 Creating Single Source of Truth Systems
Most financial firms regularly spend a substantial amount of time and money installing and improving their Enterprise Data Management (EDM) systems. However, many of the tasks that they perform are repetitive in nature. Find out how a single source of truth system that leverages supervised machine learning can enable data governance teams to do things cheaper and faster, saving on average, 25% of time in installing and running EDM systems.
Learn deeper insights into supervised machine learning, including:
• Machine learning based data quality and business rule engine
• Persistent data structures for source tables and fact tables
• SQL-HTML based live manual that uses machine learning to provide Decision Support
Learn deeper insights into supervised machine learning, including:
• Machine learning based data quality and business rule engine
• Persistent data structures for source tables and fact tables
• SQL-HTML based live manual that uses machine learning to provide Decision Support
11:55 - 12:25 Panel Discussion |Utilities and Beyond, How and Where Industry is Partnering at the Consortia Level
Speakers:
Joseph Turso Vice President, Product Management SmartStream/The SmartStream Reference Data Utility
Tom Dunlap Global Head of Enterprise Data Strategy, Salt Lake City Regional Head of Operations Data Quality Management and Tax Operations The Goldman Sachs Group Inc.
George Brandman Strategic Advisor JUST Capital
Stephen Gouthro Head of Investment Services and Operations Putnam Investments
Kelvin Dickenson Vice President, Head of Compliance & Data Solutions Opus
Joseph Turso Vice President, Product Management SmartStream/The SmartStream Reference Data Utility
Tom Dunlap Global Head of Enterprise Data Strategy, Salt Lake City Regional Head of Operations Data Quality Management and Tax Operations The Goldman Sachs Group Inc.
George Brandman Strategic Advisor JUST Capital
Stephen Gouthro Head of Investment Services and Operations Putnam Investments
Kelvin Dickenson Vice President, Head of Compliance & Data Solutions Opus
Across the industry firms are spending huge sums individually and utilities offer the opportunity for rationalization across firms. The appetite for utilities is on the rise and asset managers are beginning to look to the opportunities following the pioneering investment banks. What have we learned so far? Are utilities a way to band together to find rationalizations in the face of disruptions? Who bears the burden of risk and cost if there is a mistake? What is happening on the outsourcing side?
Panelists will discuss:
• Projections on savings and improvements to be made
• How to make sure you have the right technology in place that’s scaleable
• Overview of barriers to entry with utilities and how the model will become a reality
SmartStream/The SmartStream Reference Data Utility
The Goldman Sachs Group Inc.
Panelists will discuss:
• Projections on savings and improvements to be made
• How to make sure you have the right technology in place that’s scaleable
• Overview of barriers to entry with utilities and how the model will become a reality
Joseph Turso
Vice President, Product ManagementSmartStream/The SmartStream Reference Data Utility
Tom Dunlap
Global Head of Enterprise Data Strategy, Salt Lake City Regional Head of Operations Data Quality Management and Tax OperationsThe Goldman Sachs Group Inc.
12:25 - 12:45 Legacy Meets Regulation and Digital
Legacy systems continue to be problematic for the financial industry, and the problem is unlikely to go away easily. This challenge has become even more convoluted with the increase in regulations, including Basel III, MiFID II and more. To further complicate matters, the digital revolution is quickly sweeping the industry and banks are looking to modernize platforms to take hold of new capabilities, such as robotic process automation (RPA). Preetham Kamesh will unpack all of these topics and more to help you:
• Understand the technology landscape and new opportunities
• Update and layer on new technologies to legacy systems while remaining compliant
• Take hold of new technologies to remove manual procedures and increase quality
• Understand the technology landscape and new opportunities
• Update and layer on new technologies to legacy systems while remaining compliant
• Take hold of new technologies to remove manual procedures and increase quality
12:45 - 13:15 Panel Discussion | Harnessing the Power of the Ultimate Lineage, Lessons Learned from Early Blockchain Innovation Groups
Blockchain is the ultimate lineage tool, which has tremendous implications for data management and data quality. Now that big banks, industry consortia and even public groups have been actively working on Blockchain for over year, where does the industry stand? What are the short- and long-term goals? How financially stable are innovations in payment systems, including Blockchain? How does Blockchain integrate with other standards if at all? How can you integrate external parties in a trusted manner? What does the path to global regulatory compliance look like for payments through Blockchain? What other use cases make sense?
Panelists will discuss:
• What kinds of data and business operations make sense for Blockchain
• Outcomes of proof of concept tests
• New problems and security issues with everything in distributed ledger
Fidelity Investmests
Panelists will discuss:
• What kinds of data and business operations make sense for Blockchain
• Outcomes of proof of concept tests
• New problems and security issues with everything in distributed ledger
Michael Manbeck
VP, Global Enterprise Data Management Operations, Project ManagementFidelity Investmests
13:15 - 14:15 Luncheon For All Attendees
Track A: Regulatory Compliance Readiness, Supporting Risk and Audit Efforts
14:15 - 14:25 Chairperson’s Afternoon Address
Interested in demonstrating thought leadership as Chairperson? To find out how to chair this track, contact meg.mcneel@wbresearch.com
Track B: Advancing Data Governance and Data Quality
14:15 - 14:25 Chairperson’s Afternoon Address
Interested in demonstrating thought leadership as Chairperson? To find out how to chair this track, contact meg.mcneel@wbresearch.com
Track C: Actionable Data and Predictive Analytics to Drive Value
14:15 - 14:25 Chairperson’s Afternoon Address
Interested in demonstrating thought leadership as Chairperson? To find out how to chair this track, contact meg.mcneel@wbresearch.com
Track A: Regulatory Compliance Readiness, Supporting Risk and Audit Efforts
14:25 - 14:45 Working Group | Practical Approaches to Meeting BCBS 239 Compliance RequirementsDespite the January 2016 deadline, many banks continue to struggle with BCBS 239 requirements. How can you prove data quality rules exist? What are the best approaches to get lineage documented to meet the requirements? How are banks moving the next tier of systems over?
Problem solve with peers to gain consensus on how to:
•Ensure data is consistent and accurate across the firm
•Make statements that drive business value
•Get proper governance on risk
Track B: Advancing Data Governance and Data Quality
14:25 - 14:45 An Innovative Look at Data Quality Through Data Visualization
We've heard it before, data quality is the holy grail. We know about completeness, timeliness, accuracy and congruence, but what could it mean to see data quality? Brian Buzzelli, Senior Vice President, Head of Data Governance, Acadian Asset Management has built a system in house that presents the visualization of data at the data point level. This level of granularity provides a completely different opportunity for those looking at reconciliation reports versus heat maps and graphs. Through this new tool, users will be able to see millions of data points and get an immediate impression of what looks good and what doesn't.
Brian will share lessons learned, including:
• Understanding outliers and exceptional data quality scenarios
• Measuring data against service level expectations
• Next opportunities for data quality
Brian will share lessons learned, including:
• Understanding outliers and exceptional data quality scenarios
• Measuring data against service level expectations
• Next opportunities for data quality
Track C: Actionable Data and Predictive Analytics to Drive Value
14:25 - 14:45 Kick Starting Analytics, From Governance to Execution
Analytics are the canaries in the coalmine in banking. Though for most analytics groups, 80-90% of time is spent pulling together disparate data sources, and after that, governance must be applied. What considerations need to be made to avoid this inefficiency from the start of an analytics function? How can you link the programs to improve data quality and gain insights through data?
Find out how to:
• Determine the right governance model for analytics
• Ensure people have confidence in analytics
• Make analytics computing part of the flow of operations as opposed to a separate activity
Find out how to:
• Determine the right governance model for analytics
• Ensure people have confidence in analytics
• Make analytics computing part of the flow of operations as opposed to a separate activity
Track A: Regulatory Compliance Readiness, Supporting Risk and Audit Efforts
14:45 - 14:55 Panel Discussion | From Liquidity Risk Management to MiFID II, Preparing for the Next Wave of Regulatory Change and Accelerating Compliance
Speakers:
Girish Satupte Vice President, Data Management Fidelity Investments
Olivier Rose Head of Projects and International Data Management Societe Generale
Allen Mendelowitz President ACTUS Financial Research Foundation
David Scalzetti CFA Senior Regulatory Products Director ICE Data Services
Paul Lashmet Practice Lead and Advisor for Financial Services Arcadia Data
Moderator:
Kelvin Dickenson Vice President, Head of Compliance & Data Solutions Opus
Girish Satupte Vice President, Data Management Fidelity Investments
Olivier Rose Head of Projects and International Data Management Societe Generale
Allen Mendelowitz President ACTUS Financial Research Foundation
David Scalzetti CFA Senior Regulatory Products Director ICE Data Services
Paul Lashmet Practice Lead and Advisor for Financial Services Arcadia Data
Moderator:
Kelvin Dickenson Vice President, Head of Compliance & Data Solutions Opus
A wave of new domestic and European rules, including MiFID II, GDPR and Liquidity Risk Management are due to be implemented in 2018. Many banks currently struggle to handle risk data and the challenge is likely to be even more complex when working with customer data. What systems and processes are being implemented to meet the new rules while keeping up with existing rules and current executive leadership priorities? How can regulatory reporting be integrated with current programs to get synergy with the existing business?
Panelists will discuss:
• How to balance cost and effectiveness of programs
• Changes with the ISN and what you need to know
• How to align risk and reporting and map information from a metadata perspective
Panelists will discuss:
• How to balance cost and effectiveness of programs
• Changes with the ISN and what you need to know
• How to align risk and reporting and map information from a metadata perspective
Track B: Advancing Data Governance and Data Quality
14:45 - 14:55 Panel Discussion | Engineering Data Quality, Creating a Data Quality Index to Understand Hotspots
Speakers:
Deepika Mahajan Head of Data Quality S&P Global
Brian Diener Managing Director, Head of Global Security Data Management & Operations BlackRock
Julia Bardmesser Head of Data Quality Management, Americas Deutsche Bank AG
Prathi Chinnusamy Vice President, Asset & Pricing Services, Asset Consulting Services Northern Trust Corp
Moderator:
Jeff Shortis General Manager, Data Governance Infogix
Deepika Mahajan Head of Data Quality S&P Global
Brian Diener Managing Director, Head of Global Security Data Management & Operations BlackRock
Julia Bardmesser Head of Data Quality Management, Americas Deutsche Bank AG
Prathi Chinnusamy Vice President, Asset & Pricing Services, Asset Consulting Services Northern Trust Corp
Moderator:
Jeff Shortis General Manager, Data Governance Infogix
Though the maturity of data governance programs varies across the industry, data quality continues to be a challenging top priority for all financial institutions. How can you do data quality measurements in a way that is actionable? How do you get the business to understand quality? How do you boil it down to something that is easily shared with regulators and senior executives so they understand it?
Find out:
• The right balance for data controls that are useful and impactful
• What level of manual versus automated controls is acceptable
• How to turn the lens of data quality to determine if you’re fully compliant with your best practices
BlackRock
Northern Trust Corp
Find out:
• The right balance for data controls that are useful and impactful
• What level of manual versus automated controls is acceptable
• How to turn the lens of data quality to determine if you’re fully compliant with your best practices
Brian Diener
Managing Director, Head of Global Security Data Management & OperationsBlackRock
Prathi Chinnusamy
Vice President, Asset & Pricing Services, Asset Consulting ServicesNorthern Trust Corp
Track C: Actionable Data and Predictive Analytics to Drive Value
14:45 - 14:55 Innovation Spotlight Presented by Cambridge Semantics14:55 - 15:25 Panel Discussion | Gearing Up to Offer Data and Analytics as a Service to Drive Value
Speakers:
Laura Hahn Director, Data Program Planning and Delivery TD Ameritrade
Michael Mattera Director, Global Business Analytics, Client Data and Implementation Legg Mason
Shant Hovsepian Chief Technology Officer and Co-Founder Arcadia Data
Subbiah Subramanian Global Head of DataGX State Street Global Exchange
Bill Szilasi Director, Head of CDO Client Solutions Delivery Credit Suisse
Moderator:
Nick Diieso VP of Risk Deutsche Bank
Laura Hahn Director, Data Program Planning and Delivery TD Ameritrade
Michael Mattera Director, Global Business Analytics, Client Data and Implementation Legg Mason
Shant Hovsepian Chief Technology Officer and Co-Founder Arcadia Data
Subbiah Subramanian Global Head of DataGX State Street Global Exchange
Bill Szilasi Director, Head of CDO Client Solutions Delivery Credit Suisse
Moderator:
Nick Diieso VP of Risk Deutsche Bank
Given the investments in data quality, analytics are becoming of much greater value. Regulations and risk are central to designing systems for performing analytics, but how can you develop systems that will fit your needs from the ground up? How are financial institutions building out infrastructure and processes to provide access to information relevant to users of all skill levels from basic users to analytics power users? How are organizations building services and drawing value from that? How do you get the data to people to support those kinds of services?
Find out:
• Where information is coming from (internally or from clients) and how data is being handled
• What do good analytics look like versus qualitative analytics
• How to determine how deep you want the service and different levels to offer
Legg Mason
Find out:
• Where information is coming from (internally or from clients) and how data is being handled
• What do good analytics look like versus qualitative analytics
• How to determine how deep you want the service and different levels to offer
Michael Mattera
Director, Global Business Analytics, Client Data and ImplementationLegg Mason
15:25 - 16:05 Afternoon Refreshment & Networking Break In The Data Management Café
16:05 - 17:10 Interactive Roundtable Discussions
Speakers:
George Marootian EVP, Head of Technology Natixis Global Asset Management
Seth Earley Chief Executive Officer Earley Information Science
Luis Estrada Global Chief Executive Officer BI Geek
Geoff Finnie Director, Strategic Analytics BMO Financial Group
Susan McIvor Vice President Nomura Securities
Preetham Kamesh Vice President, Global Head of IDMS Capgemini Business Services
Brett Knapp Bloomberg PolarLake Buy-Side Solutions Bloomberg PolarLake Buy-Side Solutions
George Marootian EVP, Head of Technology Natixis Global Asset Management
Seth Earley Chief Executive Officer Earley Information Science
Luis Estrada Global Chief Executive Officer BI Geek
Geoff Finnie Director, Strategic Analytics BMO Financial Group
Susan McIvor Vice President Nomura Securities
Preetham Kamesh Vice President, Global Head of IDMS Capgemini Business Services
Brett Knapp Bloomberg PolarLake Buy-Side Solutions Bloomberg PolarLake Buy-Side Solutions
Since the earlier part of the day was jam-packed with detailed presentations and thought-provoking panel discussions, here’s your opportunity to be part of the discussion! Sit with many of the day’s speakers to ask questions about their presentations, share your thoughts, and dive deeper into your challenges. Additional roundtable topics not yet discussed in the earlier sessions are available too. You pick which roundtables to partake in – choose the ones relevant to your most pressing initiatives and send your team mates to others to cover full ground. Each Roundtable discussion lasts 30 minutes – choose 2!
1. Impact On Risk Management and Regulatory Compliance From New Cloud Investments
Mike Pickart, Senior Manager, Financial Services Solution Architecture, Informatica, LLC.
2. Fighting Governance Fatigue by Keeping Metrics Meaningful
Seth Earley, Chief Executive Officer, Earley Information Science
3. Driving and Implementing Workflow Tools to Improve Data Quality
Susan McIvor, Vice President, Nomura Securities
4. Big Data and Analytics: Overcoming Challenges in the Institutions
Luis Estrada, Global Chief Executive Officer, BI Geek
5. Overcoming the Innovation Challenge of Driving Advanced Analytics
Geoff Finnie, Director, Strategic Analytics, BMO Financial Group
6. Delivering Data Quality Across the Investment Process
Brent Knapp, Director, Bloomberg PolarLake Buy-Side Solutions, Bloomberg PolarLake
7. Legacy Meets Regulation and Digital
Preetham Kamesh, Vice President, Global Head of IDMS, Capgemini
1. Impact On Risk Management and Regulatory Compliance From New Cloud Investments
Mike Pickart, Senior Manager, Financial Services Solution Architecture, Informatica, LLC.
2. Fighting Governance Fatigue by Keeping Metrics Meaningful
Seth Earley, Chief Executive Officer, Earley Information Science
3. Driving and Implementing Workflow Tools to Improve Data Quality
Susan McIvor, Vice President, Nomura Securities
4. Big Data and Analytics: Overcoming Challenges in the Institutions
Luis Estrada, Global Chief Executive Officer, BI Geek
5. Overcoming the Innovation Challenge of Driving Advanced Analytics
Geoff Finnie, Director, Strategic Analytics, BMO Financial Group
6. Delivering Data Quality Across the Investment Process
Brent Knapp, Director, Bloomberg PolarLake Buy-Side Solutions, Bloomberg PolarLake
7. Legacy Meets Regulation and Digital
Preetham Kamesh, Vice President, Global Head of IDMS, Capgemini
8. Governance, Security, and Deployment Best Practices in Successful FinServ Data Lakes
Paul Barth, Chief Executive Officer, Podium Data
9. Fast Tracking the Migration to Cloud Infrastructure Within a Financial Institution
George Marootian, Executive Vice President, Head of Technology, Natixis Global Asset Management
17:10 - 17:40 Integrating Operations With Technology to Optimize the Results of Your Data Strategy: Lessons Learned
Data governance approaches vary widely across the industry, with different functional groups getting involved in stewardship and governance. What considerations should be made when integrating different groups? How do you overcome challenges when it comes to people, projects, technology and location? What’s the recipe for success? Andy Steele, Global Head of Reference Data Operations & Technology for Barclays integrated operations and technology to advance data governance. Hear lessons learned from his program, including:
• The approaches used to integrate
• Assessing organizational readiness and managing friction
• Results for year one and next steps
• The approaches used to integrate
• Assessing organizational readiness and managing friction
• Results for year one and next steps